Is Your Website Mobile Friendly?

Is Your Website Mobile Friendly?

by Matt Harryman

Something that is important for all businesses to consider is if your website is mobile-friendly. If you have a Small Business, you could be losing out on leads. If you consider how often people use their mobile devices to search for local businesses, you may understand why it is so important.

One of the top reasons people are using their mobile devices to search for businesses is because they need to either contact the business before going there or they need the physical address, so they can go there. If your website isn’t mobile friendly and doesn’t have this information readily available, many will just search for another business that is easier to find instead.

Using GPS

One of the reasons it is so important to be sure your physical address is easy to find is because many people now rely on GPS to find a location, and they don’t try to get directions in advance. Instead, they are relying on their mobile devices to get the physical address to plug it into the GPS. Sometimes just plugging a name into the GPS may work, but do you want to risk that it will yield the correct result? Read More

4 Tips for Recruiting Top Talent for Your Business

4 Tips for Recruiting Top Talent for Your Business

by Matt Harryman

The job market is tough – not just for those looking for employment but for small businesses looking for talent as well. In fact, many are finding that young professionals beginning their careers is lower than the number of professionals that are retiring, which leaves many open positions. Many businesses are also experiencing high turnover rate and weak leads for talented professionals. So how do you recruit (and keep) top talent? It starts by looking at the culture of your business. Here are 5 tips for improving the culture of your business to recruit top talent:

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1. Maximize Your Talent

Even if you are not able to fill all open positions for your business, work with and maximize the talent you already have available. Do you have employees that set the tone for your business? The “front and center” employees that greet clients, answer phone calls, or any type of interaction with others? Make the most of these positions by maximizing the talent you have available, and it will make an impact for both clients and open doors for potential leads. Job seekers need to see a positive culture in a work environment for motivation to seek employment with that business. That starts with the people they have first contact with. If that person isn’t you, be sure whoever it is (and everyone in that position) represents your business well and reflects the positive culture of your business.

2. Be Considerate of Your Employees

Something professionals talk about frequently is their job. That could be good or bad for your business, and it depends on how they are being treated or how they perceive their job to be. To be sure your employees are giving good reports you need to create a business culture that is positive. Do your employees enjoy their job? Do they want to work there? Are they treated fairly and with respect and concern? If the answer to any of those questions is “no,” then you need to reconsider your business culture. Talk to your employees. Ask them what could be improved and what it would take so they enjoy their job and would recommend you as an employer to others. Read More

5 Ways to Increase Productivity

5 Ways to Increase Productivity

by Matt Harryman

small business Regardless of the size of your business improving productivity is key. There is so much information out there it can be overwhelming to know where to start. Here are 5 Ways that can help increase productivity and office efficiency.

1. Sync Important Information Technology makes it easier than ever to be sure everyone has the important information they need to keep your business running efficiently. Syncing important information like the office calendar ensures everybody is on the same page and nobody misses any important events and keeps all deadlines. With a variety of apps and even cloud-based calendars there are ample possibilities for syncing calendars, timelines and reports.

 

2. Have a Technology Plan In order to take advantage of technology, you need to be sure it is functioning at its best. It is important to keep systems up to date and have a plan in place for technology emergencies – both the minor and the major. Plus, when things aren’t functioning properly, your business is losing time and money and even employee morale as there is nothing more frustrating than trying to work on equipment that isn’t functioning properly. Read More

Is Your Office Over-Managed?

Is Your Office Over-Managed?

by Matt Harryman

Metrics, Key-Performance Indicators (“KPIs”), and Benchmarking are hallmarks of a data-drive business.  Within these businesses, managers seek to perfect how each employee’s day is spent in an effort to drive efficiency and effectiveness.  The data and the processes that are derived from this data can become restrictive as business work to create “Best Practices” that can be monitored and tracked.  And while there are many instances that require clearly defined business processes, are managers actually creating rigid businesses that many not be able to compete with more nimble competitors?

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For example, an organization may define a process to approve an inventory purchase by directing “buyers” to a limited number of pre-approved wholesale sites.  Purchase Orders are then reviewed by managers based on defined metrics (e.g. total cost of the purchase) and all of this is done in an effort to reduce procurement risk.  What happens, however, if the buyer is able to identify a comparable product for 30% cheaper at an “un-approved” wholesaler?

In many organizations, this out-of-process behavior would be met with unnecessary rounds of approvals and red tape.  Enough bureaucracy and the business may lose out on the opportunity to purchase inventory at these attractive margins.  The organization, with its highly managed process, now sits in the same position it was in prior to the opportunity, only this time it has expended valuable resources (time, primarily) to be here.

Is there a better solution?  Can organizations move past these highly managed processes?  The simple answer is “yes.”  Managers should not spending their time building defined avenues in which their employees are expected to walk unless there are clear and specific reasons to do so.  Instead, managers should focus on building frameworks that their employees can use to perform their job functions more effectively.  Read More

4 Things Employees Expect from Business Leaders in 2014

4 Things Employees Expect from Business Leaders in 2014

by Matt Harryman

Successful businessMore and more employees are beginning to expect different characteristic from their bosses. Members of a team will react to their leaders in a more positive and urgent way when they have respect for them. 2014 is a new year, full of developing and changing workplaces. Freelancing is becoming more common. Remote work has become the norm, Bring Your Own Device (BYOD) meetings are part of the everyday crunch. How will you be expected to keep up with this changing atmosphere as a leader in this fast-paced and distant environment? Here are four major things that team members will expect from their leaders, both present and remote, in 2014.

1.       Strong Presence

Have a strong presence or an identity. And no, email doesn’t count. Make contact with your team members on a daily basis. Talk to them on the phone or through Skype if you are a remote influence. If they’re a part of your office, then you have it easy. Walk over and say hello, ask sincerely how everything is going, and show interest in their work. This will not only make you more personal, but will create a sense of urgency in the workplace. When employees think the boss might pop in at any time, they’re much more likely to be continuously productive.

2.       Collaboration

You are a leader because you have fantastic ideas, great organization skills and a passion for management. However, it’s important to remember that team members also have valuable input. They’re putting in the hours on the details of whatever task has been placed into their hands. If they have any serious complaints, or better yet, suggestions on how to make things better, entertain them. Collaborating with your team will not only help you develop a well-oiled machine, but it will boost morale, making those who work for you feel appreciated. Read More

9 Attributes for Front Desk Excellence

9 Attributes for Front Desk Excellence

by Matt Harryman

Being the first person a customer sees when they enter a business is an extremely important service position. You are the first impression of your company.  You must be at your best at all times.

No matter if you are called a receptionist, a secretary, an administrative assistant or a combination of the three, you are the face of your employer. With the following suggestions, that face will be a pleasant one.

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Wear a Smile

When you are feeling good, have a sunny demeanor, and a big, bright smile on your face, your customers will return it in kind. Nothing gives people the desire to do business with you like a good feeling. One of the worst things receptionist can be when greeting people is sullen or sad. So hide your memories of that disaster date last night and give your customers a happy face.

Know Your Stuff

You must know what your company does, how it does it, and why. Nothing turns off a customer faster that the first person they meet not being able to help them. If you don’t receive training in the business of the business you work for, then take upon yourself to learn.  Pick a manager to be your mentor. This will also build good relationships within the company which can be useful at a later date.

Have Your Pen Ready

This means, be ready at any moment to write down a name, a message, directions, anything the customer may need.  Have a notepad, writing utensils, and Show them you are efficient, organized and  helpful by being ready to work at a moment’s notice.  Read More

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