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Micas

MICAS is a cloud-based service application designed for service providers

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Product Description

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MICAS is a cloud-based service application designed for service providers who manage customer multifunction printing devices. The MICAS service delivers real-time service notifications and remote diagnostics to help increase device uptime. Service providers can use the MICAS service to monitor and maintain both Sharp and OEM devices.

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MICAS is a cloud-based service application that reports real-time device status and provides a library of support tools

 CUSTOMER BENEFITS:
  • Automatic collection of meter data
  • Monthly meter reads are eliminated
  • Optimized device uptime for customer convenience
  • Real-time device status notifications to servicing provider
  • More uptime as the the technician has the necessary parts for the job
IT Professionals:
  • Simple .msi install file
  • Cloud based; no versioning concerns
  • Identify and register Sharp and non-Sharp devices
  • Newly added devices are indicated after refresh
  • Select devices to be monitored
  • Online dashboard
SERVICE/DISPATCH:
  • Advanced supply monitors and forecasting tools
  • MICAS Viewer displays tutorials for alerts/error codes
  • Generate maintenance reports and event logs
  • Generate scheduled meter reports
  • Generate toner reports
  • Check toner levels
  • Required parts are identified for service calls
  • Review machine status on other devices when servicing a reported issue
  • Access a remote MFP’s embedded web page via the MICAS cloud connection
  • Helps with Call Avoidance
  • Increased first-call resolution

MICAS is a cloud-based service application that reports real-time device status and provides a library of support tools

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MICAS helps to increase call efficiency, reduce unnecessary service visits, and enhance the customer experience

 

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